STATEWIDE — The Florida Attorney General has taken legal action against a Lee County flooring company and its authorized agent Christopher Pascale for engaging in deceptive and unfair conduct.

Bonita Springs Floor Covering & Remodeling is accused of failing to finish home repairs after taking down payments from consumers in Collier and Lee counties.

“Consumers seeking to improve their homes and increase their property’s value reported being swindled by this contracting company,” said Attorney General Ashley Moody in a news release. “The company would demand more money to complete the projects and consumers, some of whom are seniors, were left un-remedied or un-compensated when requested refunds were not provided.”

The complaint against Bonita Springs Floor Covering and Pascale cites violations of a previous assurance of voluntary compliance and ongoing violations of Florida’s Deceptive and Unfair Trade Practices Act.

Bonita Springs and Pascale entered into an AVC (Assurance of Voluntary Compliance) agreement with the Attorney General’s Office last year after an investigation uncovered the company’s deceptive business practices.

The company agreed to refund consumers, as well as to notify the Attorney General at least 30 days prior to creating, operating or exercising any control over any entity or organization in Florida.

After entering into the AVC, Bonita Springs and Pascale failed to pay the restitution agreed to, and started another business called Divine Design & Floor Covering without notifying the Attorney General’s Office.

Several new complaints from consumers were submitted against this new business, claiming Pascale failed to deliver or fully install cabinets, counter tops and flooring materials.

“This is absolutely unacceptable,” said AG Moody “and my Consumer Protection Division will hold this company accountable for their actions.”

The Attorney General’s Office is now suing the company and Pascale, seeking full restitution to consumers, civil penalties for each violation, a permanent injunction against the defendants and additional fees and costs.

To view the complaint visit -

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