Recent Stories

Helping people with their computers over the phone is challenging. That’s why the first time someone calls me for help we usually spend the first 10 minutes or so ignoring the problem they’re calling about and focusing on getting connected. Once I’m connected to their computer then I can get…

I remember when I got my first laptop back in the 1990s, how wonderful life was going to be – I imagined how easy it would be when someone called while I was on the road, I could just open the cover, tap a few keys and have all the information I needed at my fingertips. I also recall a faile…

One of the misconceptions about computers (and the internet in general) that many people have is this idea that things should work and look just as they did yesterday and the day before. I find myself explaining that the computer isn’t a static, stationary object like a VCR or a toaster but …