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I’ve noticed this phenomenon while instructing new computer users: A lost look will come over many new users when asked to click an object because they can’t find it. Usually, I will hear “I don’t have that,” a short pause, and then the inevitable “Oh! Here it is!”

Cleaning viruses has become an almost daily task. Hardly a week goes by where I don’t have to go head to head with yet another infected system and it seems like I hear the same questions just about every time. I thought I would gather some of the most common questions that I hear and (withou…