Cleaning viruses has become an almost daily task. Hardly a week goes by where I don’t have to go head to head with yet another infected system and it seems like I hear the same questions just about every time. I thought I would gather some of the most common questions that I hear and (withou…

One of the nice features that you may have noticed about your computer is its uncanny ability to remember where you've been and what you've typed before.

Sending file types other than pictures through e-mail can be one of the most useful abilities that the Internet offers.

Every day when I open my e-mail, I am flooded with spam.

One of the most basic moves one needs to master in order to get anything done on a PC is the "click." Sounds simple and obvious, doesn't it? Well, it is, but as many computer users are finding, it's not necessarily simple. There are a few things that need to be kept in mind in order to maste…

Clicking things with the mouse is the main way we get our computers to do things – click the print button and the computer prints. Click the Start Button and the Start Menu opens. Click the Copy command and whatever you have selected copies to the clip board. You get the picture.

There is a big difference in supporting individual computer users and supporting small business systems. Sure, I see a lot of the same issues - problems like slow systems, virus-infected machines, and people just not knowing how to use their computers - but when it comes to troubleshooting i…