There is a big difference in supporting individual computer users and supporting small business systems. Sure, I see a lot of the same issues - problems like slow systems, virus-infected machines, and people just not knowing how to use their computers - but when it comes to troubleshooting i…

“I can’t print!”

I thought we would talk this week about how everything in the computer is connected.

One of the questions I am asked frequently by people who are looking to buy a new computer is whether the machine they are looking at has enough RAM.

As I went through my email this morning (deleting all the spam, one e-mail at a time), I couldn't help but notice the number of "phishing" e-mails I was getting.

One of the things I often hear when I ask a new user what they want to learn about their computer is, "I want to learn how to download."

There is one computer related topic that keeps generating one question after another.

Helping people with their computers over the phone is challenging.