Helping people with their computers over the phone is challenging. That’s why the first time someone calls me for help we usually spend the first 10 minutes or so ignoring the problem they’re calling about and focusing on getting connected. Once I’m connected to their computer then I can get…

One concept that a lot of people have trouble wrapping their head around when it comes to computers is the idea that they can behave differently from one day to another.

Many people are surprised when they get their new machine home and someone sends them e-mail with a Word or XL document attached and they cannot open it.

Windows (or any operating system) can get overwhelmed from time to time. I’m not saying that Windows can be overwhelming from time to time – it can, but sometimes Windows just stops functioning and you can’t seem to do anything.

One of the questions that I am asked frequently has to do with all of the icons on the typical Windows desktop. “Aren’t they slowing things down? I never use most of them, can’t we get rid of them?”

I remember when I got my first laptop back in the 1990’s, how wonderful life as going to be – I imagined how easy it would be when someone called while I was on the road, I could just open the cover, tap a few keys and have all the information I needed at my fingertips. I also recall a faile…

One of the misconceptions about computers (and the internet in general) that many people have is this idea that things should work and look just as they did yesterday and the day before. I find myself explaining that the computer isn’t a static, stationary object like a VCR or a toaster but …

I was backing up some data a while back to an external USB drive, when I noticed a behavior that is not uncommon at all.